Posted by: JulieAloha | May 25, 2017

365 Gratitude Project – Day 145: Roaming Guest Service

May 25, 2017

Today was my first Roaming Guest Service Day! A few times a week during the summer months we send one of the Guest Services attendants to walk around grounds looking for ways to help make Guest’s visits easier and more engaged. We carry a backpack with zoo and animal information, maps, a first aid kit, stickers, birthday buttons and carousel tokens, and a radio should someone need help. I had Route 1, from Banyan Wilds to the Wildlife Theater, to Northern Trail, Australasia and the Carousel. Along the way I gave people directions and handed out maps, I offered information about animals and exhibits and gave out one band-aid. About half-way through my route, I was just coming out of the Grizzly Bear and River Otter exhibit when I heard a call for medical aid go out to Security (who are also EMT’s), one of the volunteers was having a dizzy spell at Stellar Sea Eagles. My location was close to the person needing assistance, closer than any of the Security team, so I responded as well. I found the volunteer and just sat with her, keeping her calm and asking general questions until Security arrived and released me to continue my route. I’d made it all the way back to Tigers when I was called back to West Guest Services to help as we had another medical call in progress there. For a first session, I had a great time and felt very accomplished!

I also attended our monthly All-Staff Meeting and took notes (sorry, no spoilers!) to report out at our Admissions team morning meeting the next day.

Whew! Busy day!

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